## Frequently Asked Questions
### 🎨 About Our Portraits
**Q: How long does a custom pet portrait take?**
A: Most portraits are completed in 2-3 weeks:
– Digital mock-up: Within 48 hours
– Painting time: 2-3 weeks
– Shipping: 5-10 business days (worldwide)
Rush delivery (7-10 days) available for 9.
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**Q: What photo quality do you need?**
A: We accept 98% of photos!
– ✅ Clear, well-lit photos (phone photos perfect!)
– ✅ Show pet’s face clearly
– ✅ Multiple angles welcome
– ✅ Different photos can be combined
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**Q: Can you combine multiple photos into one portrait?**
A: Yes! We regularly combine features from multiple photos for:
– Multi-pet portraits (2-5+ pets)
– Capturing best features
– Memorial portraits
– Perfect poses
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**Q: What if I don’t like the portrait?**
A: Unlimited revisions until 100% satisfied!
– Review digital mock-up (48 hours)
– Request changes (unlimited)
– Full refund within 365 days
99.7% satisfaction rate!
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**Q: Do you ship internationally?**
A: **FREE worldwide shipping** on all orders!
– USA/Canada: 5-7 days
– Europe: 7-10 days
– Australia/Asia: 10-14 days
– Tracking provided
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### 📏 Size & Pricing
**Q: What size should I choose?**
– **12×16″** – Desks, shelves, small walls
– **16×20″** – ⭐ MOST POPULAR (60% choose)
– **20×24″** – Statement walls, large pets
Free size consultation available!
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**Q: Do you offer discounts?**
Yes!
– Multi-pet: Save 44%
– Memorial: 33% off
– First-time: Code WELCOME10 (10% off)
– Repeat: Automatic 15% off
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### 🐾 Pet Types
**Q: What pets do you paint?**
All pets! Dogs, cats, birds, horses, rabbits, exotics. If you love them, we’ll paint them!
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**Q: Can you paint from a photo of a deceased pet?**
Yes, with extra care and compassion. Includes:
– Extended revision (90 days)
– Grief resources
– Memorial poem card
– 5% donation to shelter
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### 🎁 Gifts
**Q: Can you ship directly to recipient?**
Yes! Includes:
– Direct shipping
– Free gift wrapping
– Personalized card
– Gift receipt
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**Q: Do you offer gift certificates?**
Yes! Digital certificates:
– Any amount (0-00)
– Instant delivery
– Valid 2 years
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### 💳 Orders
**Q: What payment methods?**
All major cards, PayPal, Apple Pay, Shop Pay (installments available)
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**Q: What’s your refund policy?**
365-day money-back guarantee!
– Full refund if not satisfied
– Free return shipping
– No questions asked
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### 📞 Support
**Q: How can I contact you?**
– 💬 Live Chat: 24/7
– 📧 Email: [email protected] (2hr response)
– 📞 Phone: +1 (555) 123-4567 (9am-6pm EST)
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## Still Have Questions?
**💬 Live Chat** – 24/7
**📧 Email** – [email protected]
**📞 Phone** – +1 (555) 123-4567
**We’re here to help!** 🐾