Ordering a custom pet portrait is an exciting decision, but you probably have questions. What should you ask before committing? What do you need to know to ensure you’re happy with the final result?
After helping 2,500+ customers create their perfect portraits, we’ve compiled the 10 most important questions to ask before ordering a custom pet portrait.
## Quick Answer: Top 10 Questions
1. **What photo quality do you need?**
2. **How long does it take?**
3. **What size should I choose?**
4. **Can you combine multiple photos?**
5. **What if I don’t like it?**
6. **Is it really hand-painted?**
7. **Do you ship internationally?**
8. **Can you paint deceased pets?**
9. **What’s included in the price?**
10. **How do I track my order?**
Keep reading for detailed answers to each question!
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## Question 1: What Photo Quality Do You Need?
### What They Should Say
**Acceptable Photos:**
– Clear, well-lit photos
– Phone photos are perfectly fine
– Recent or old photos (both work)
– Multiple angles welcome
**Red Flags:**
– “We only accept professional photos”
– “Photos must be high-resolution only”
– “We can’t work with phone photos”
### Our Answer
We accept 98% of photos! You don’t need:
– ❌ Professional photography
– ❌ Perfect lighting
– ❌ High-end cameras
– ❌ Recent photos
You do need:
– ✅ Pet’s face clearly visible
– ✅ Reasonable lighting (not too dark)
– ✅ Any modern phone camera works
**Good to know:** We can enhance and improve photos. Even old, slightly blurry photos usually work fine!
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## Question 2: How Long Does It Take?
### What They Should Say
**Standard Timeline:**
– Digital mock-up: 24-48 hours
– Painting time: 2-3 weeks
– Shipping: 5-10 business days
– **Total: 3-4 weeks**
**Rush Options:**
– Should offer expedited service
– Clear pricing for rush delivery
– Realistic timelines
**Red Flags:**
– “We can do it in 3 days!” (too fast = quality concerns)
– Vague timelines
– No communication about delays
### Our Answer
**Standard Production:**
– Mock-up: Within 48 hours
– Painting: 2-3 weeks
– Shipping: Free worldwide (5-10 days)
– **Total: 3-4 weeks**
**Rush Delivery:**
– Available for $99
– 7-10 days total
– Same quality, priority production
**Communication:**
– Email updates at each stage
– Tracking number provided
– Customer support available
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## Question 3: What Size Should I Choose?
### What They Should Say
**Common Sizes:**
– Small: 12×16″ (desks, shelves)
– Medium: 16×20″ (most popular)
– Large: 20×24″ (statement walls)
**Guidance:**
– Help you choose based on space
– Consider pet size
– Factor in budget
– Show size comparisons
**Red Flags:**
– Only one size available
– No guidance offered
– Pushing most expensive option
### Our Answer
**Size Guide:**
| Size | Best For | Price |
|——|———|——-|
| 12×16″ | Desks, shelves, small spaces | $169 |
| 16×20″ | Living rooms, bedrooms (MOST POPULAR) | $249 |
| 20×24″ | Large walls, statement pieces | $349 |
**Recommendations:**
– Small pets: 12×16″ or 16×20″
– Medium pets: 16×20″ recommended
– Large pets: 16×20″ minimum, 20×24″ ideal
– Multiple pets: 20×24″ or larger
**Free consultation:** Send us your wall measurements and pet photo – we’ll recommend the perfect size!
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## Question 4: Can You Combine Multiple Photos?
### What They Should Say
**Should Offer:**
– Yes, we can combine photos
– Multiple pets from different photos
– Features from different angles
– No or minimal extra charge
**Red Flags:**
– “We can only use one photo”
– Large fees for combining
– Unwilling to work with multiple photos
### Our Answer
**Yes! We love combining photos!**
**Common Combinations:**
– Multiple pets from different photos
– Best features from different angles
– Living and deceased pets together
– You with your pet
**How It Works:**
– Send 2-10 photos
– Tell us what you like about each
– We create a harmonious composition
– No extra charge for combining
**Example:** Use one photo for the face, another for the body pose, and a third for background inspiration.
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## Question 5: What If I Don’t Like It?
### What They Should Say
**Should Include:**
– Unlimited revisions during process
– Satisfaction guarantee
– Clear refund policy
– Easy communication
**Red Flags:**
– “No revisions allowed”
– “All sales final”
– Vague guarantee terms
– Difficult return process
### Our Answer
**Unlimited Revisions:**
– Digital mock-up stage: Unlimited changes
– During painting: Unlimited adjustments
– Final approval: Request changes before shipping
**365-Day Guarantee:**
– Not satisfied after delivery?
– Full refund within 365 days
– Free return shipping
– No questions asked
**Our Promise:**
We don’t stop until you’re thrilled. Our 99.7% satisfaction rate proves we deliver!
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## Question 6: Is It Really Hand-Painted?
### What They Should Say
**Honest Answer:**
– Yes, 100% hand-painted
– By professional artists
– Not printed or reproduced
– Can provide details about process
**Red Flags:**
– Vague about process
– “Digital painting” (unless specified)
– Can’t provide artist information
– Suspiciously low prices
### Our Answer
**Yes, 100% Hand-Painted!**
**Our Process:**
– Professional artists (10+ years experience)
– Premium oil paints on canvas
– Each portrait is unique
– Signed by artist
– Certificate of authenticity
**Not:**
– ❌ Prints or reproductions
– ❌ Digital art
– ❌ Mass-produced
– ❌ AI-generated
**Proof:**
– Customer photos show real texture
– Brushstrokes visible up close
– Each portrait is one-of-a-kind
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## Question 7: Do You Ship Internationally?
### What They Should Say
**Should Offer:**
– Worldwide shipping
– Clear shipping times
– Tracking provided
– Safe packaging
**Red Flags:**
– “Domestic only”
– Vague about international
– High shipping fees
– No tracking
### Our Answer
**Yes! Free Worldwide Shipping!**
**Shipping Times:**
– USA/Canada: 5-7 business days
– Europe: 7-10 business days
– Australia/Asia: 10-14 business days
– Rest of World: 10-15 business days
**Included:**
– Free shipping on all orders
– Tracking number provided
– Extra protective packaging
– Signature required
**Customs:**
– We handle all documentation
– No extra fees to you
– Declared as “custom artwork”
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## Question 8: Can You Paint Deceased Pets?
### What They Should Say
**Compassionate Answer:**
– Yes, we specialize in memorial portraits
– Can work with old photos
– Extra care and sensitivity
– Memorial options available
**Red Flags:**
– Unwilling to discuss
– No special consideration
– Rushed or insensitive response
### Our Answer
**Yes, with Care and Compassion**
**Memorial Services:**
– Work with old photos (any age)
– Enhanced photo restoration
– Rainbow Bridge options
– Name and dates inscription
– Memorial poem card included
**Special Considerations:**
– Extended revision period (90 days)
– Grief support resources
– 5% donation to shelter
– Compassionate communication
**We Understand:**
Losing a pet is losing family. We handle every memorial portrait with extra care, respect, and love.
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## Question 9: What’s Included in the Price?
### What They Should Say
**Should Include:**
– Clear breakdown of what you get
– All costs upfront
– No hidden fees
– Revision policy
**Red Flags:**
– Vague about what’s included
– Hidden fees revealed later
– Charges for basic services
– Unclear pricing structure
### Our Answer
**What’s Included:**
✅ Hand-painted portrait on premium canvas
✅ Professional artist (10+ years experience)
✅ Digital mock-up within 48 hours
✅ Unlimited revisions
✅ Free protective packaging
✅ Free worldwide shipping
✅ Tracking number
✅ Certificate of authenticity
✅ 365-day satisfaction guarantee
**No Hidden Fees:**
– Revisions: Free
– Shipping: Free
– Packaging: Free
– Mock-ups: Free
**Optional Add-Ons:**
– Rush delivery: $99
– Custom framing: $99-199
– Name inscription: $25
– Paw print kit: $29
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## Question 10: How Do I Track My Order?
### What They Should Say
**Should Provide:**
– Online tracking system
– Email updates
– Customer support access
– Clear timeline
**Red Flags:**
– No tracking offered
– Hard to reach support
– Vague about process
– No communication
### Our Answer
**Complete Order Tracking:**
**Online Dashboard:**
– Login anytime to check status
– See current stage
– View mock-ups and photos
– Message your artist
**Email Updates:**
– Order confirmation (immediate)
– Photo approval request (within 24h)
– Mock-up ready (within 48h)
– Painting complete (2-3 weeks)
– Shipped with tracking (2-3 weeks)
**Customer Support:**
– Live chat: 24/7
– Email: Response within 2 hours
– Phone: 9am-6pm EST
– Dedicated support specialist
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## Bonus Questions to Ask
### 11: What If My Photo Isn’t Perfect?
**Good Answer:** “We work with all kinds of photos! Send what you have, and we’ll let you know if we need anything better. We can enhance most photos.”
### 12: Can I See Examples of Your Work?
**Good Answer:** “Absolutely! Here’s our gallery with hundreds of customer photos and reviews.”
### 13: Do You Offer Discounts?
**Good Answer:** “Yes! We offer multi-pet discounts (up to 77% off), memorial discounts (33% off), and first-time buyer codes.”
### 14: What Payment Methods Do You Accept?
**Good Answer:** “All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay installments.”
### 15: Can I Talk to the Artist?
**Good Answer:** “Yes! For custom requests, we can arrange direct communication with your artist.”
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## Red Flags to Watch For
🚩 **Too Good to Be True Pricing**
– $50 or less usually means printed, not hand-painted
🚩 **No Revision Policy**
– If they don’t offer revisions, walk away
🚩 **Vague Timelines**
– Should provide clear production and shipping times
🚩 **No Customer Reviews**
– Should have visible reviews and examples
🚩 **Pressure to Decide**
– Reputable companies let you take your time
🚩 **No Guarantee**
– Should stand behind their work
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## Our Promise to You
When you order from us, you get:
✅ **Transparent Pricing** – No hidden fees, ever
✅ **Clear Communication** – Updates at every stage
✅ **Unlimited Revisions** – Until you’re 100% happy
✅ **Professional Quality** – 10+ year experienced artists
✅ **365-Day Guarantee** – Full refund if not satisfied
✅ **Compassionate Service** – We understand what your pet means
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## Ready to Order With Confidence?
**Now you know what to ask! We’re happy to answer any questions.**
**[Start Your Portrait →](/shop/)**
**First-time buyers:** Use code **WELCOME10** for 10% off!
**Questions?**
– 💬 Live Chat: 24/7
– 📧 Email: [email protected]
– 📞 Phone: +1 (555) 123-4567
**We’re here to help you create the perfect portrait!** 🎨
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## FAQ
**Q: Can I ask more questions before ordering?**
A: Absolutely! We encourage questions. Chat with us 24/7.
**Q: What if I think of questions after ordering?**
A: No problem! Your dedicated specialist is available throughout the process.
**Q: Do you have a phone number I can call?**
A: Yes! +1 (555) 123-4567, available 9am-6pm EST.
**Q: Can I visit your studio?**
A: We’re primarily online, but we’d love to chat! Contact us to arrange a video call.
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*”The better questions you ask, the happier you’ll be with your portrait!”*